Phoenix International School

General School Information (FAQ)

For Pupils and Families

What is the school´s view on attendance and absence?

School hours are 8.45am – 4.00pm. Registration is at 8.45am for all students.

At Phoenix, we aim to ensure that our high expectations lead to all children achieving their maximum potential regardless of their race, gender, religious beliefs or ability. Central to the fulfilment of this aim is the need for a consistently good level of attendance and punctuality by all our pupils. We work in partnership with parents in ensuring the regular and punctual attendance of pupils.

How does the school promote good behaviour?

We expect pupils to be:

We do not tolerate:

Our full Behaviour Policy and Rewards Policy support us in our aims.

How do I arrange a consultation with my child´s teacher?

Parents have an opportunity every term to find out about their child’s progress in school. We hold regular parents consultation evenings where you are invited to come into school, by appointment, and discuss your child’s progress. In the Summer term we provide you with full written reports together with interim reports every term.

If you would like to discuss your child’s progress at any other time, the class teacher or form tutor will be pleased to make an appointment to see you.

Similarly, if we have any concerns about your child’s behaviour or progress we will arrange to talk to you.

How big is my child´s class?

We like to keep our class sizes small:

What are the arrangements in the dinner hall?

Students will be able to purchase hot lunches from the restaurant. Students are supervised at all times throughout all breaks.

Children may choose to bring in their own packed lunch as an alternative. We encourage healthy eating and ask that the children do not bring in chocolate or sweets as part of their lunch or snack. Due to the high incidence of nut allergies, we request that children do not bring in peanut butter or nut products in their packed lunches.

What is the school´s view on discipline?

We believe that courtesy, good manners and consideration for others are very important qualities. The school works hard to help all its pupils achieve the real discipline that comes from within a person. The development of self-discipline in children is one of the most important functions that any school can perform.

We believe that your child is entitled to the same respect and good manners that we expect from him or her. We prefer, therefore, to develop the qualities of understanding and self-discipline through example, encouragement and incentive. When punishments do prove necessary, they involve the loss of some of the opportunities and privileges.

In the case of serious or persistent unacceptable behaviour, you will be consulted in line with the school’s behaviour policy. Please see our section above on behaviour.

How does the school deliver First Aid?

The children are encouraged to come to an adult with any bumps and cuts they may get whilst at school. All injuries are recorded and treated as necessary.

If a child suffers a more serious injury, we will notify a parent immediately and discuss any action needed. We have an internal monitoring system in school for these cases. Parents will be notified of all accidents in the Home/School Diaries or by telephone.

If we are unable to contact you, or in the event of serious injury, a decision may be made to take your child straight to hospital.

What shall we do if we wish to take a holiday?

We strongly encourage time off to be taken during school holidays. Requests for authorisation for holiday absence during school time should be made to the office. This enables the school to fulfil its statutory duty of authorising and recording such absences.

If you need to take your child out of school during the day (for a medical appointment for example), please make sure that you inform the office.

Homework in Primary

The children will bring home reading books and we hope that all parents will share these and other books with their children regularly.

Homework is intended:

A spelling list is sent home weekly and you are encouraged to help your children learn these to support their learning.

Please see the separate guide for primary homework.

Homework in Secondary

Your child will receive a homework timetable and is expected to record homework in their agendas.

Please see separate guide for secondary homework.

What should I do if my child is ill?

If your child is unwell and unable to come to school, please inform the school on the first day of absence and send in a note when your child returns.

In the case of diarrhoea or sickness or any other contagious illmess, please do not send your child into school until 24 hours after he/she has fully recovered. It is always sad when a child returns too early and suffers a relapse or passes on their symptoms to their friends.

What is the school policy on jewellery?

Please do not send your child into school wearing jewellery unless they are wearing it for religious reasons. This is for reasons of safety as well as security. The only earrings that children should wear are simple studs or sleepers. We cannot accept responsibility for any losses. If it is valuable or precious, please keep it at home.

What happens when children leave school at the end of the day?

In Primary, teachers will only release your children at the end of the day into the hands of the adult responsible for them. If there is a change in who is picking your child up, please let the office know so that there is no confusion and worry. In the event of any delay, please also let the office know.

Teachers often have commitments after school (courses and meetings) and for that reason, we would appreciate your consideration by picking your children up on time.

What Happens to Lost Property?

All personal and clothing items should be clearly labelled with your child’s full name. Any lost
property is collected in the office and parents are invited to come and look for any items of clothing that have gone missing.

What should I do if my child is on medication?

We are willing to administer medicines to children who, whilst well enough to be in school, may, for example, have to finish a course of antibiotics. Please come to the office with the medication and complete the necessary request form. Without this, medicine cannot be administered. Please note we cannot accept medicine brought in by a child, and it must be handed back to an adult. Please do not send your child into school with Tunes or other throat lozenges.

If your child needs to use an inhaler, they should keep it with them at all times but you must still complete the necessary form, as above, in order for us to be able to administer the inhaler when required.

Do you accept parent helpers in to school?

We welcome parents in school to help, either in their own child´s class or elsewhere. We usually wait a few weeks at the beginning of the year before inviting you in, so that the children can settle into a routine. Parents can help with reading, changing library books, working with a group in Art and in a variety of ways according to your talents and the needs of the class. All parents (or grandparents) who offer their services need to provide a CV and reference. Long term helpers have to have the relevant CRB checks.

Where should we park when dropping off our child?

When parking to drop off or pick up children, parents are advised that normal road rules apply and you should not park on the yellow lines or double park as it becomes increasingly difficult for other road users to manoeuvre, thus causing safety concerns for children and adults crossing the road to come into the school. Please DO NOT drop students of any age at the steps to the school.

What happens at break?

Children have a break in the morning, as well as lunch-time break. Our expectations of good behaviour extend through these breaks.

What is the correct PE kit?

Please see uniform list for all of the items required for the compulsory PE kit. Please ensure all items of clothing are labelled—if they are not labelled we cannot return them.

Will you apply suncream?

Because of the health risks concerned with over exposure to strong sunlight, parents are asked to apply sunscreen before the child comes to school and to keep a labelled bottle in their bag. It is worth mentioning that these risks apply not just during the summer months, but throughout the year in Spain.

We advise that parents should provide sunhats for their children.

If I wish to see my child´s teacher?

All of the teachers are here in the morning to collect their class. However, this is not the time for a detailed discussion with you because they have their classes of children to meet, greet and take into the classroom. They will be only too pleased to make an appointment to see you at the end of the day, or take a note from you if you need to give them information about changes in picking up from school etc.

Can children bring toys into school?

Toys are not allowed in school. Apart from the danger of the toy getting lost or damaged, they can be the cause of argument and distraction during the day.

What about electronic devices?

Pupils are NOT allowed mobile phones, tablets, smart watches, laptops (except for use in lessons – you would be notified separately of these instances) or any other electronic device. If a student brings in any of these things, the item will be confiscated and has to be collected by a parent at the end of the day.

The school accepts no responsibility for lost or damaged equipment or games brought into school.

Do children participate in school trips and excursions?

The school has a programme of educational trips and excursions allowing the children to extend their studies beyond the classroom.

Can children buy snacks and drinks whilst at school?

A tuck shop is available for students during break and lunch times where students can purchase a variety of healthy snacks and drinks at very reasonable prices.


Phoenix International School is located in San Miguel de Salinas on the Coast Blanca in Spain. We are centrally located to serve the communities of San Miguel (3km), Torrevieja (10km), Los Montesinos (11km), Quesada (17km), Rojales (20km), Villamartín (6km), Cabo Roig, Orihuela Costa (10km), Campoamor (10km), Mil Palmeras (10km) & San Pedro (17km).

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A Level Results
94% Overall Pass Rate - August 2018